Do You Really Know What’s in Your Insurance Policy?
August 21, 2025
Jo Ann Koontz hosts Nigel Bogaert from Five Star Adjusting to discuss homeowner insurance challenges following Florida storms. Bogart explains how insurance policies have been stripped down over time, common claim denials, and the role of public adjusters in helping homeowners navigate the complex claims process. He emphasizes the importance of proper documentation and warns about insurance company tactics like "delay, deny, defend."
4:15 - Importance of having complete policy (not just declaration page)
5:35 - How insurance policies have been stripped down over time
8:23 - Case study: Eileen's claim that went from $2,300 to over $100,000
9:48 - "Delay, deny, defend" strategy and 60-day payment rule
12:37 - Discussion of different insurance carriers and their practices
17:43 - ACV roof schedules and non-recoverable depreciation
19:20 - Managed repair programs and contractor conflicts of interest
21:44 - Water damage categories and proper mitigation procedures
24:41 - Wind-driven rain coverage limitations and seepage exclusions
28:35 - Handling claim denials and AI/bot decision-making
32:08 - Hurricane season preparation tips and having adjusters "in your pocket"
35:30 - Fee structure: 10% during state of emergency, 20% for other claims
38:25 - Payment process and mortgage company involvement